Accentrust Privacy Policy

Effective Date: April 1, 2025

At Accentrust Inc., we are committed to protecting your privacy and providing a transparent overview of how your personal information is collected, used, shared, and protected. This Privacy Policy complies with applicable Canadian and U.S. privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Freedom of Information and Protection of Privacy Act (FIPA), and the California Consumer Privacy Act (CCPA).

By using our services (referred to as “Services”), you consent to the terms of this Privacy Policy, our Cookie Policy, and other related agreements. If you do not agree with these terms, please discontinue use of our Services.

Table of Contents

1. Definitions
2. Data We Collect
3. How We Use Your Data
4. How We Share Information
5. Cross-Border Data Transfers
6. Data Retention and Security
7. Your Rights and Choices
8. Children’s Privacy
9. Third-Party Services
10. Changes to this Policy
11. Contact Information

1. Definitions

• Personal Information: Information that can identify an individual, such as name, email address, phone number, IP address, or financial details.
• Services: Includes all websites, applications, communication systems (e.g., phone and messaging), and digital platforms operated by Accentrust Inc.
• PIPEDA: Governs how private-sector organizations handle personal information in Canada.
• FIPA: Regulates the handling of personal information by public bodies and organizations in British Columbia and Alberta.
• CCPA: Regulates how businesses handle the personal data of California residents.

2. Data We Collect 2.1 Information You Provide

• Account Data: Name, email, phone number, password, and other account details.
• Profile Data: Job title, skills, resume, education, work history, geographic location.
• Payment Data: Billing details for paid services, including credit card or bank info.
• Communication Data: Support requests, messages, or documents uploaded. Recorded audio (e.g., customer support calls).

2.2 Automatically Collected Data

• Usage Data: Platform activities such as pages visited, links clicked, time on site.
• Device Data: IP address, operating system, browser type, language preferences.
• Tracking Data: Cookies, pixels, beacons (see Cookie Policy).

2.3 Third-Party Sources

• Integrated Partners: Job boards, payment providers, CRM platforms.
• Public Directories: Business networks, government databases, or open profiles.

3. How We Use Your Data 3.1 Service Delivery

• To operate and maintain our Services.
• To support registration, authentication, and user management.
• To deliver customized content, job alerts, and other service features.

3.2 Analytics and Optimization

• To evaluate user activity and improve product usability.
• To perform A/B testing, quality assurance, and debug issues.

3.3 Communications and Support

• To send account updates, alerts, and promotional emails (when permitted).
• To allow interaction between users, and record and review support calls to improve training and service quality.

3.4 Legal and Security

• To comply with Canadian and U.S. legal frameworks.
• To protect against fraud, unauthorized access, and illegal activity.

4. How We Share Information 4.1 With Service Providers
We share necessary data with third-party vendors (e.g., cloud hosting, analytics, payments, voice infrastructure) under data processing agreements.

4.2 Legal and Regulatory Compliance
We may disclose personal data to government or law enforcement if legally required.

4.3 Business Restructuring
In the event of a merger or acquisition, user data may be transferred subject to confidentiality.

4.4 Public Profiles
With your settings, some of your profile info (e.g., name, skills, resume) may be publicly viewable.

5. Cross-Border Data Transfers Your personal information may be processed in Canada, the United States, or other jurisdictions. We implement appropriate safeguards, including contractual clauses and encryption, to ensure that transfers comply with privacy legislation and protect your data.

6. Data Retention and Security 6.1 Retention We retain personal information only as long as required for the purposes outlined or to comply with laws.

6.2 Security Measures

• Encryption in transit and at rest
• Role-based access control and authentication
• Intrusion detection and backup protocols
• Monitoring and audit logs
• Customer support calls are recorded and encrypted, accessible only to authorized personnel for quality assurance and dispute resolution.

7. Your Rights and Choices Depending on your jurisdiction (e.g., PIPEDA, FIPA, CCPA), you may:

• Access and correct personal data
• Withdraw consent where applicable
• Request deletion or data portability
• Object to direct marketing
• File a complaint with relevant regulators

To exercise your rights, please email [email protected].

8. Children’s Privacy Our Services are not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided data, contact us immediately to delete it.

9. Third-Party Services and Links Our platform may include links to external sites or tools. We are not responsible for their privacy practices and recommend reviewing their policies before use.

10. Changes to this Policy We may revise this policy periodically. Material changes will be posted with notice through our Services or via email. Continued use of our Services implies acceptance of the updated terms.

11. Contact Information If you have any questions or concerns regarding this Privacy Policy, please contact:

Email: [email protected]
Canada Office: Accentrust Inc., Vancouver, BC, Canada
U.S. Office: Accentrust Inc., San Jose, CA, USA
Customer Support (Recorded Line): +1-888-899-8883 or +1 778-508-7006

You may also contact the relevant regulators:

• Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/en/
• BC Information & Privacy Commissioner: https://www.oipc.bc.ca/

This policy ensures transparency and compliance across North American jurisdictions and reflects our ongoing commitment to protecting your data.